Frequently Asked Questions


We have put together a page for you with our most frequently asked questions, this is designed to answer most of your queries, however if there is anything else you would like to know all you have to do is pick up the phone and give us a call. There a couple of videos as well which should help relieve some concerns and also open your eyes to the possibilites of exhibitions and events and how they can benefit you and your business!  

 

Q.  I'm worried as my budget is tight and don't know if it is going to be big enough to get the right results from your exhibition or event? 

A. Stop worrying and pick up the phone...

Exhibitions can be tailored to any budget and with our guidance will show you how to generate fantastic returns on your investment, no matter how big or small, your budget. 

Q. Your standard delivery is 5 days but I need it quicker? 

A. No problem. Basically from receipt of payment and print ready artwork, or from when you sign off your proof, we work to a standard 5 working day turn around, so if you ordered your roller banner stand on the Monday, paid for it on Monday and we recieved the arwtork on the same day, your banner stand would be delivered the following Monday. However we operate an express service on the majority of our products where if  needs be we can turn your products round the same day and despatch that night for a next day delivery. For more information on this service please call our friendly customer service team on 01782 264110. 

Q. The full money back guarantee, how does this work? 

A. We are the only exhibition company to offer a complete and extensive full money back guarantee. We offer it on every single product that leaves our production facility even if you have had something printed or a completley custom built product. If you have any issues what so ever just notify us within 24 hours and we will either replace your stand or solve the issue to your complete satisfaction. 

We are very proud of our high quality and customer service standards. Which is why we back them by such a comprehensive guarantee.

Q. If my stand is not delivered in time what happens? 

A. This is very simple. If your stand is not delivered in time, we will not expect you to pay for it. 

 

Q. Why choose Plus Display? 

A.  With over 33 years experience in this industry, we have the hands on experience money cannot buy and few other companies can match. There are many good companies out there who can provide you with a stand, but none can advise you on the best way to get the most out of your stand and how to turn your next exhibition or event in to a rich source of new business. If you would like to find out more just give us a call on 01782 264110.

Q. How do I know my artwork will print ok?

A. We perform extensive pre print checks completely free of charge to every piece of artwork that goes through our studio to print. So whether you have supplied your own artwork or we have designed it for you, rest assured, that if there is any issue with it what so ever we will notify you immediately. Also our artwork specification sheets detail how to set up your artwork, the minimum resolution of images to use and even how to save the file out of specific programmes like Indesign. Most of these can be found on the product pages in the product tabs half way down the page, if you cannot find them just give us a call and we will email them over to you. 

Q. What happens is my banner hardware breaks in 6 months time?

A. Every piece of hardware we sell is backed by a minimum 2 year guarantee. Our BV banner stands are backed by a 5 year guarantee and our high end banners like the brilliant baracuda are backed by a 10 year guarantee. All our pop up stands have a 10 year guarantee. So if on the very rare chance that something does go wrong with your stand hardware, just give us a call, return your stand and we will repair or replace it completely free of charge. 

Q. Can you deliver my exhibition stand over seas? 

A. We can deliver your order anywhere in the world, we provide order specific quotes for this due to the varying nature of size and weights. If you would like more information on this service just call us and tell us what, where and how quickly you need it there and we will come back to you with a full quote.